Shipping Policy
We ship to the USA and Canada using one of our shipping partners listed below. For other locations, please contact us to arrange a special order.
Last Updated: [September 2026] · Applicable to: mitovito.com
Where We Ship
We currently ship to the United States and Canada. If you are located outside these two countries, email us at hello@mitovito.com and we will let you know what's possible for your location.
All orders ship directly from our fulfillment center in Montreal, Quebec.
Order Processing
Orders are processed within 1 to 2 business days. Orders placed before 1:00 PM EST ship the same day processing cycle begins; orders placed after 1:00 PM EST are processed the next business day. Processing does not include weekends or statutory holidays.
Shipping Carriers
We work with USPS, Canada Post, UPS, Purolator, and FedEx. Rather than letting you choose a carrier at checkout, we automatically select whichever carrier offers the most efficient and cost-effective service for your specific shipping zone. This means your order may ship via a different carrier than a previous order, even to the same address, this is intentional and reflects the best available option at the time of shipment, not an inconsistency.
Shipping Costs and Delivery Estimates
Shipping costs are calculated at checkout based on your delivery address and the shipping method selected.
Route Estimated Delivery Time
Within Canada 3 to 7 business days
Within the United States3 to 6 business days
Canada to United States 6 to 11 business days
Delivery estimates begin once an order ships, not from the date it was placed, and are provided by our carriers as estimates, not guarantees. Delays caused by the carrier, customs processing, weather, or other events outside our control are not the responsibility of mitovito.
Duties, Taxes, and Customs (United States Orders)
All orders shipped to the United States are Delivered Duty Paid (DDP). This means any applicable duties, taxes, and customs clearance fees are calculated and included in your order total at checkout. You will not be charged any additional fees, duties, or "surprise" costs by the carrier or customs at the time of delivery. What you pay at checkout is the final price you pay.
Order Tracking
A tracking number is emailed to you as soon as your order ships. If your tracking information hasn't updated in several days, contact us at hello@mitovito.com with your order number and we'll investigate with the carrier directly.
PO Boxes and Military Addresses
We ship to PO Boxes and to APO/FPO military addresses.
Changing or Cancelling an Order
You have a 12 hour window after placing your order to request a change to your shipping address or to cancel the order entirely. Email hello@mitovito.com with your order number as soon as possible, changes and cancellations cannot be guaranteed once this window has passed or once an order has entered processing.
Refunds for Cancelled Orders
If your order is cancelled within the window above, a refund is issued promptly on our end. The time it takes to appear on your statement depends on your card issuer's own processing time, which is outside our control and may add a few additional business days.
Address Accuracy
You are responsible for providing a complete and accurate shipping address at checkout. mitovito is not responsible for orders delayed, misdelivered, or returned as undeliverable due to incorrect address information provided by the customer. Packages returned to sender due to an incorrect address may be subject to a reshipment fee.
Risk of Loss
Risk of loss and title to items purchased pass to you once your order has been handed off to the carrier.
Lost or Damaged Packages
If tracking shows a package as lost, or if your order arrives visibly damaged, contact hello@mitovito.com with your order number so we can investigate with the carrier and resolve it.
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These statements have not been evaluated by the U.S. Food and Drug Administration or the Canadian Food Inspection Agency. mitovito products are sold strictly as conventional food ingredients in both the United States and Canada, not as dietary supplements, drugs, or natural health products, and are not intended to diagnose, treat, cure, or prevent any disease. Consult a qualified healthcare professional before use if you are pregnant, nursing, taking medication, or managing a health condition.
