Payment & Delivery

Last Updated: [SEPTEMBER 2026] · Applicable to: www.mitovito.com

Payment Methods

We accept all major credit and debit cards, along with any other payment methods made available through our payment processor, Stripe, at checkout. This may include digital wallets such as Apple Pay and Google Pay, depending on your device and browser.

All payments are processed securely through Stripe, a PCI-DSS compliant payment processor. We do not see or store your full card number, expiration date, or security code at any point.

Currency and Statement Descriptor

All prices on mitovito.com are listed and charged in United States dollars (USD). This is a temporary measure while we finalize direct fulfillment from a US warehouse; pricing will transition to Canadian dollars (CAD) at a later date, and this Policy will be updated when that change takes effect.

If your card is issued in a currency other than USD, including Canadian dollars, your bank or card issuer will convert the charge to your local currency at their own exchange rate, and may apply a foreign transaction fee. This conversion and any associated fee are set by your card issuer, not by mitovito, and are outside our control.

Charges will appear on your statement under the name Lumyrax Inc., the parent company operating mitovito. If you don't recognize this name on a statement, that's us, please contact us at hello@mitovito.com before disputing the charge with your bank.

When You're Charged

Your payment method is charged at the time your order is placed, not when it ships.

Declined or Failed Payments

If your payment is declined, please double-check your card details, billing address, and available balance, then try again. If the issue continues, contact your card issuer, as declines are typically issued on their end for security or authorization reasons. If you continue to experience issues, contact us at hello@mitovito.com and we'll help however we can.

Where We Ship

We currently ship to the United States and Canada. If you are located outside these two countries, email us at hello@mitovito.com and we will let you know what's possible for your location.

All orders ship directly from our fulfillment center in Montreal, Quebec.

Order Processing

Orders are processed within 1 to 2 business days. Orders placed before 1:00 PM EST begin processing the same cycle; orders placed after 1:00 PM EST are processed the next business day. Processing does not include weekends or statutory holidays.

Shipping Carriers

We work with USPS, Canada Post, UPS, Purolator, and FedEx. Rather than letting you choose a carrier at checkout, we automatically select whichever carrier offers the most efficient and cost-effective service for your specific shipping zone. Your order may ship via a different carrier than a previous order, even to the same address, this reflects the best available option at the time of shipment.

Shipping Costs and Delivery Estimates

Shipping costs are calculated at checkout based on your delivery address and the shipping method selected.

RouteEstimated Delivery TimeWithin Canada3 to 7 business daysWithin the United States3 to 6 business daysCanada to United States6 to 11 business days

Delivery estimates begin once an order ships, not from the date it was placed, and are provided by our carriers as estimates, not guarantees. Delays caused by the carrier, customs processing, weather, or other events outside our control are not the responsibility of mitovito.

Duties, Taxes, and Customs (United States Orders)

Orders shipped to the United States: duties and taxes vary by state and are handled according to standard customs procedures for the shipping method used.

We are working toward direct fulfillment from a United States warehouse, which will change this section for US-bound orders once implemented, at which point this Policy will be updated accordingly.

Sales Tax

Applicable sales tax is calculated and added at checkout based on your delivery address, where required by law.

Order Tracking

A tracking number is emailed to you as soon as your order ships. If your tracking information hasn't updated in several days, contact us at hello@mitovito.com with your order number and we'll investigate with the carrier directly.

PO Boxes and Military Addresses

We ship to PO Boxes and to APO/FPO military addresses.

Changing or Cancelling an Order

You have a 12-hour window after placing your order to request a change to your shipping address or to cancel the order entirely. Email hello@mitovito.com with your order number as soon as possible, changes and cancellations cannot be guaranteed once this window has passed or once an order has entered processing.

Refunds for Cancelled Orders

If your order is cancelled within the window above, a refund is issued promptly on our end. The time it takes to appear on your statement depends on your card issuer's own processing time, which is outside our control and may add a few additional business days.

Address Accuracy

You are responsible for providing a complete and accurate shipping address at checkout. mitovito is not responsible for orders delayed, misdelivered, or returned as undeliverable due to incorrect address information provided by the customer. Packages returned to sender due to an incorrect address may be subject to a reshipment fee.

Risk of Loss

Risk of loss and title to items purchased pass to you once your order has been handed off to the carrier.

Lost or Damaged Packages

If tracking shows a package as lost, or if your order arrives visibly damaged, contact hello@mitovito.com with your order number so we can investigate with the carrier and resolve it.

Collection

Company

These statements have not been evaluated by the U.S. Food and Drug Administration or the Canadian Food Inspection Agency. mitovito products are sold strictly as conventional food ingredients in both the United States and Canada, not as dietary supplements, drugs, or natural health products, and are not intended to diagnose, treat, cure, or prevent any disease. Consult a qualified healthcare professional before use if you are pregnant, nursing, taking medication, or managing a health condition.