Return & refund Policy
Last Updated: [September 2026] · Applicable to: www.mitovito.com
This Policy covers change-of-mind returns. If your order arrived defective, damaged, or incorrect, see the Defective, Damaged, or Wrong Items section below instead, a different process applies.
Return Window and Eligibility
Eligible items may be returned within 30 days of the delivery date, provided the item is in its original condition and the factory seal is unbroken.
Because our products are food ingredients intended for consumption, we're unable to accept returns on any pouch that has been opened. Only sealed, unopened pouches are eligible for a change-of-mind return.
Final Sale Items
Any item marked as final sale at the time of purchase, including promotional or clearance items, is not eligible for return under this Policy.
How to Return an Item
All returns require a Return Merchandise Authorization (RMA) before anything is shipped back to us.
Email hello@mitovito.com with your order number and the reason for your return.
Our team will confirm eligibility and issue an RMA along with return instructions, including the correct return address for your order. We ship from multiple locations, so this address is provided per RMA rather than printed on this page.
Pack the item securely and ship it using a trackable method. Returns sent without a confirmed RMA may be refused or delayed.
Return Shipping and Restocking Fee
For change-of-mind returns, the customer is responsible for return shipping costs. A restocking fee of 12% will be deducted from your refund.
Original shipping charges paid on the order are non-refundable.
Defective, Damaged, or Wrong Items
If your order arrives defective, damaged in transit, or you received the wrong item, contact us at hello@mitovito.com within 7 days of delivery with your order number and photos of the issue. We will make it right, and we cover return shipping costs for any confirmed defective, damaged, or incorrect order.
Refunds
Once your return is received and passes inspection, we issue your refund to the original payment method within 7 to 12 business days. Approved refunds under the Defective, Damaged, or Wrong Items section are not subject to the restocking fee.
Banking and card issuer processing times are outside our control and may add further delay before the refund appears on your statement.
We do not currently offer exchanges. If you'd like a different variety, please place a new order once your return is processed.
Returns Sent Without Authorization
Items returned without a confirmed RMA, or returned opened, used, or missing the factory seal, will not be refunded. Such items will be returned to the customer at their own expense or disposed of at our discretion, and photographic evidence of the item's condition on arrival will be retained.
Policy Abuse and Chargebacks
We monitor return activity and reserve the right to deny a return, charge an increased restocking fee, or restrict future purchases where we identify patterns of abuse, including but not limited to:
Excessive or repeated returns from the same customer, address, or payment method
Returning an item other than the one purchased, or an altered, empty, or resealed package
Providing false or misleading information to obtain an RMA, a refund, or a replacement
If you have any issue with an order, please contact us first so we can resolve it directly. Filing a payment card chargeback without first reaching out to us will be treated as a disputed claim and contested with all available evidence, including delivery confirmation, correspondence, and, where applicable, the photographic evidence described above. This may also result in account suspension from future purchases.
Contact
Return requests and questions: hello@mitovito.com
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These statements have not been evaluated by the U.S. Food and Drug Administration or the Canadian Food Inspection Agency. mitovito products are sold strictly as conventional food ingredients in both the United States and Canada, not as dietary supplements, drugs, or natural health products, and are not intended to diagnose, treat, cure, or prevent any disease. Consult a qualified healthcare professional before use if you are pregnant, nursing, taking medication, or managing a health condition.
